Permanent, direct-hire by the client
Hybrid, office in Aseana (Paranaque)
Flexible time schedule

Client
A Danish transport and logistics company offering transport services globally by road, air, sea and train.

Role Context

Providing second line support based on Incident Management and ITILCitrix Virtual Apps and Desktop administration and troubleshooting.
Continuous monitoring of the overall GD server environment health using the supplied utilities (Powershell, Zabbix, Aternity, Director).
Studio and XA Director user sessions Administration (handling suspended sessions, providing access to the system in the event of hanging server or issues with FSLogix)
Overview of capacity and administration of Citrix Hypervisor.
Analysis, diagnosis and detection of the causes of complex problems on 2nd line level support.
Remote support for end users with Global Desktop related issues.
Diagnosis and resolutions of users’ service requests and incidents in Cherwell.
Active Roles Administration
Configuration and diagnosis of Wyse terminals.
Creating, editing and management of individual DSV departments’ subnets within WMS application

Our technologies cover:

Citrix Specialist

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