CRM Application Consultant

Permanent, direct-hire by the Client
Hybrid, 3 days onsite, office in Ortigas
Day shift with flexibility, Monday to Friday

CLIENT
Is the largest pump manufacturer in the world, based in Denmark, with more than 19,000 employees globally.

ROLE CONTEXT
The CRM Application Consultant enables innovative business processes by supplying IT solutions through innovation projects providing competences for the full lifecycle of the project (e.g. application design, development, implementation, testing, training and after care).

• Project: Responsible for the design, development, test, training, roll-out and after care of the innovation projects with the Delivery Area
• Training: Responsible for the Super User training in the different projects they involved
• Application Support: Responsible to solve Tickets escalated from Level 2 support as system bugs, complex requests for service and complex change requests
• Ticket Analysis: Responsible to analyze the tickets and identify the Root Cause
• Responsible for Line of Expertise identified within the Delivery Area as Process Owner and capable to discuss with the Business to find the right solutions for the users and for the customer
• Be part of the Product Team called Customer Collaboration Team that is focusing on CRM and Customer Collaboration capabilities within the identified Company platforms

IDEAL CANDIDATE

• 4-5 years of experience in the following SAP CRM Modules:
  • Sales – Activities, Opportunities, Quotations, Orders
  • Customer Interaction Center
  • Service
• Experience on SAP C4C will be a plus
• International experience from either previous jobs in Global oriented Companies or from similar experience through consultancy assignments are mandatory

DAY TO DAY BENEFITS INCLUDE

• Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.
• Flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programs
• Access to the modern Company Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Our Recruitment Approach

• Put forward your interest when endorsing to a hiring-company
• Provide you information that is not easily obtainable online
• Work closely with you and give you real feedback not a generic message
• Please feel free to reach out via recruitment@jrrs.site