Deployment Lead

14th month guaranteed.
Performance bonus
Comprehensive benefits
Permanent, direct-hire by the client.
Hybrid | Makati, 2-3 days onsite per week
Monday to Friday

Client
The hiring company is a leading international financial services group with global headquarters in Toronto and operate across offices in Canada, Asia, and Europe.

Role Context

• Manage the deliverables of the team, and identify quickly if SLA, KRI is missed
• Perform mitigation to recover the SLA, KRI and enforce prevention methodologies
• Manage end to end onboarding process including logistics, KT, accesses
• Manage team’s leave, roaster, On-Call and coverage
• Manage major escalations/P1 from the customer or VIP
• Assist the team in BAU activity during critical time or emergency
• Ad hoc reports to the EUT team on the team’s deliverables
• Daily huddle with the team to identify the key focus for the day
• Oversee the SNOW queue and identify opportunity to reduce the incidents and automate the request

Ideal Candidate

• Experience managing large scale team (50-100 engineers) in an enterprise environment for End user technology
• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment
• Drive and improve end user experience with introducing necessary technology and process enhancement
• Have the right mind set and capabilities to drive automation and process efficiencies
• People management skill and interpersonal skill
• Able to handle difficult situation
• Must be able to set goals and participate in strategic initiatives for a team as well as foster the development of high-performance team
• Having problem analysis/critical thinking mind set
• Ability to work in multi-cultural diverse environment
• Basic knowledge & hands-on in MECM & INTUNE
• Knowledge in common office applications and word processing software such as MS Excel
• Highly motivated and have the ability to work in a highly demanding, challenging and fast-moving work environment
• Able to manage responsibilities and team objectives

Good to Have:

• Hands on in Qualys tool
• Basic knowledge PowerBI, Grafana
• Windows 10/11 knowledge
• Experience in ITSM tool like ServiceNow